Experience
Senior Customer Success Manager, Product
January 2024 - Present
Wix.com | New York, NY
I partnered closely with Product, Engineering, Marketing, Analytics, and Enterprise teams to ensure customer insights directly influenced product strategy and decision-making. By analyzing behavioral data and maintaining close relationships with customers, I helped identify opportunities to improve the product experience, prioritize roadmap initiatives, and shape new feature development. One of my favorite projects was leading the cross-functional launch of a customer engagement mobile application that reached more than 10,000 downloads. Along the way, I managed a $3.6B+ annual GPV portfolio while building scalable feedback programs that strengthened the connection between customers and product teams.
Customer Success Manager, Product
April 2023 - January 2024
Wix.com | New York, NY
As a Customer Success Manager, I helped businesses get the most value from the Wix platform while uncovering insights that informed product improvements. Working with thousands of customers gave me a front-row seat to their challenges, allowing me to identify patterns, advocate for their needs, and collaborate across teams to improve the overall customer experience. This role strengthened my ability to combine customer empathy with data-driven thinking and ultimately sparked my passion for product management.
Customer Success Associate, Product Operations
June 2022 - April 2023
Wix.com | New York, NY
I began my career at Wix helping small businesses build and grow their online presence while learning how technology can solve real customer problems. By working directly with customers every day, I developed a deep understanding of user behavior, product adoption, and relationship building. This experience taught me to approach every challenge through the customer perspective and laid the foundation for my passion for creating products that deliver meaningful impact.
Social Media Marketing
Associate
January 2020-June 2022
Focusmaster Fitness | Albany, NY
I supported social media strategy and digital marketing initiatives by creating content, analyzing engagement trends, and helping execute campaigns across multiple platforms. This experience strengthened my understanding of audience behavior, storytelling, and data-driven decision making while showing me how thoughtful communication and user insights can influence engagement and business growth.
Professional
Skills
Education
Bachelor of Science
University at Albany | Business Administration & Marketing
Minor: Homeland/Cybersecurity
Honors: Magna Cum Laude, Dean’s List, NSCS
Product Management, Product Strategy, Marketing Operations, Workflow Automation, Product Roadmaps, Product Launches, Customer Discovery, Voice of Customer, Cross-Functional Leadership, Process Improvement, Marketing Automation, CRM Operations, Campaign Operations, Product Analytics, Behavioral Analytics, Customer Journey, User Research, GTM Strategy, Stakeholder Management, Jira, Figma, Salesforce, Tableau, SQL (Basic).
Languages
Licenses & Certifications
English (Native)
Spanish (Proficient)
Greek (Proficient)
Pinterest Certified Media Buyer
Google Analytics Certified
Google Data Studio Certification